American Express – Shruti Hiray

507 Views, Posted on: July 17, 2017

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As I am preparing the presentation (which they call it here as deck) for my final review, I look back towards the time spent here at American Express (aka AmEx) and sigh that was quick.

Getting Here:

I wanted to get a taste of how corporate firms works and being a Dual Degree student I had limited options. AmEx was the first Finance & Analytics firm whose JAF was opened for Dual Degree students. The JAF fairly aligned with my interests indulging me to sign it.

The selection procedure consists of an online aptitude test and 2 rounds of interview. The interview takes place in first week of August. It consists of case studies, puzzles, resume based questions and a few generic questions consisting why AmEx and so on.

The office building

Pre – Intern:

After the selection in early August, AmEx contacted us directly to wish new year. And after that 2 weeks before the start of internship. The lack of contact is worrisome but in the end all was sorted. A series of formalities have to be completed before the onset of internship. In this period your inbox will be flooded with emails from AmEx. Flight tickets irrespective of your location (voila!) to Delhi are provided.

The workplace:

AmEx workplace is so cool that I ended up lurking around in office even when I had nothing to do. There are 4 buildings of AmEx in Gurgaon and the Analytics department (where all the interns join) which consists of RIM-COE (Risk & Information Management, Centre of Excellence)  and IMS (Integrated Marketing Services) is in the newest building which is located at the prime location in Gurgaon. With Costa Coffee and Starbucks  and many leading restaurants in the same building, you can never get bored.

The work culture is very informal. All the people are very friendly and helpful. The office has an open environment having no cubicles which cater to easier interaction with the senior leaders in the team. The timings are relaxed and typically starts in afternoon from Mondays to Wednesdays and early Fridays which accounts for long(er) weekends from 5pm on Fridays to 1pm on Mondays (Yay!). Several parties keep happening and I, myself have been witness to 4-5 parties over my stay here. AmEx pamper its employees a lot. There are innumerous perks of being an AmEx employee, right from getting AmEx employee discount in all the major restaurant chains, free Doctor visits to assurance of escort with women employees after 7 pm in the cabs from office to home. The AmEx transport service is very neatly organized and with pickup and drop arranged for every employee living in any part of Delhi-NCR.

                                                              Amazing office interiors

View from desk. Open office environment

The work:

AmEx credit cards and its Membership Rewards are fairly popular. Being in the MR-Analytics team, my work revolves around the same making it really interesting. The project is about personalizing the Membership Rewards (MR) to ensure long term profitability to merchants and better offers to customers. Not going into the details of it, the project is all about Machine Learning and Big Data. Getting a hang of Machine Learning before the internship comes handy. A mid-review and a final review are scheduled with the senior leaders to check in the progress of the internship project. Other than that, one also get a chance to attend several meetings and conferences getting a flavor of how the whole team works and coordinates.

Living in Gurugram:

AmEx provides stay in the guest house for the first week giving ample time to find a paying guest. The summer heat is unbearable but with ACs everywhere (home, cabs, office) it is not of an issue. Gurugram, a leading corporate hub, home to many skyscrapers and modern planning is located southwest to Delhi has a good connectivity with the Delhi Metro. The airport is just outside the city limits. Gurugram also has several amazing malls to escape the summer heat. Cyberhub which is roof to many top restaurants and other shops is a must visit in Gurugram.

The fun part:

As mentioned before, I could attend several parties at 5-star hotels. Also AmEx took all its interns to a fun event at SMAASH for a range of activities from bowling to arcade games. The location of Delhi makes all weekends fruitful being able to visit a different place every weekend. Agra, Amritsar, Shimla, Manali, Rishikesh, Dharamshala to name a few. There are also many treks in Himachal Pradesh and Uttarakhand for the adventurous lot. Delhi itself is home to many historical places, good food places and shopping areas.


Surreal backgrounds on a trip to Mcleodganj – Dharamshala

Trekking scenes

At Dharamshala Cricket Stadium

In summary, AmEx gave me a really good flavor of how MNCs work like, the stay of 8 weeks over here have been pretty rewarding and it will definitely give me an edge over my future endeavors.

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